Celebrating 10 Years of Excellence!

There’s no doubt about it, it's exciting time to be a shared services leader in Latin America! Though the region has undergone unprecedented change over the past year, global business leaders still see Latin America as a prime region for service center operations and a key area of future investment over the next decade. Which poses an interesting challenge to SSO and GBS leaders in the LAR: how does one dramatically reduce costs and, at the same time, set the stage for future growth?

At the 10th Annual Latin American Shared Services and Outsourcing Week taking place this August 22-24 in Miami, FL find out how SSO/GBS leaders from all across the globe are doing just that by developing new, next generation service delivery models, embracing innovation and effectively cultivating future SSO leaders. Our highly interactive, in-depth and thought-provoking content will uncover how to:


Evolve the value proposition of your SSO by expanding service delivery scope, incorporating COEs, transitioning to GBS and more!


Effectively attract, retain and develop top-notch, multi-generational shared services talent to ensure your SSO reaches its full potential both in terms of operational efficiency and strategic impact


Embrace and capitalize on the latest, cutting edge technology designed to transform your back-office operations and deliver tangible business results




Countries Represented


Hours of Leading-Edge, CPE Eligible Content


Hours Built in Networking


Sales Pitches

Featured Speakers

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What to Expect in 2016!


New! Global Business Services Track that will equip with the knowledge, tools and strategic insight necessary to transition to a new GBS model or optimize an existing one


New! Take part in our Demo Drive to get a sneak peak of what the industry’s leading solution providers have to offer. As an added bonus, those who visit each vendor for a quick 10 minute presentation will be eligible to enter our prize raffle


More discussion-based sessions broken out by maturity level and region to ensure you connect with the right people onsite to help guide you on your SSO journey


Back by popular demand! 4 comprehensive workshops that offer powerful yet actionable strategies for driving change, building a business case for GBS, successfully implementing BPaaS and embracing “glocal” service delivery models to ensure the demands of both the customer and the business are met